Shipping Policy

(Effective Date: September 9, 2026)

At SehatCare.pk, we are committed to delivering your orders safely, efficiently, and conveniently to your doorstep. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

  1. Delivery Areas

We currently offer delivery services to accessible locations across Pakistan, subject to courier service availability.

Delivery availability may vary depending on the customer’s location and the service coverage of our courier partners.

Customers are responsible for providing a complete and accurate delivery address, including the correct city, area, postal code, name. and contact number.

  1. Shipping Charges

Shipping charges may vary depending on:

  • Delivery location
  • Order size and weight
  • Courier service
  • Applicable delivery arrangements

The applicable shipping charges, if any, will be displayed during the checkout process before you confirm your order.

  1. Order Processing

Orders are generally processed within 24 hours after confirmation.

Orders may take additional time to process during:

  • Public holidays
  • Weekends
  • Promotional campaigns
  • High-volume sales periods
  • Unforeseen operational circumstances

Our team may contact you by phone or through other available communication channels to confirm order details when necessary.

  1. Estimated Delivery Times

Delivery times are estimates and may vary depending on the destination and courier service.

Local Deliveries

Orders within or near our local service areas may typically be delivered within 1-2 days maximum, subject to courier availability and successful order confirmation.

Other Locations

Orders destined for other cities or regions within Pakistan generally take approximately 3-4 business days after dispatch.

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to weather conditions, public holidays, courier operations, road conditions, or other circumstances beyond our control.

  1. Order Tracking

Once your order has been dispatched, we may provide you with a tracking number or shipment information, where available.

You may use the provided tracking information to monitor the status of your shipment through the relevant courier service.

If tracking information is not available for your order, you may contact our customer support team for assistance.

  1. Delivery Attempts

Our courier partner will make reasonable attempts to deliver your order to the address provided at checkout.

If delivery cannot be completed because:

  • The customer is unavailable;
  • The provided address is incorrect or incomplete;
  • The customer cannot be contacted; or
  • The delivery location is inaccessible,

the courier may make another delivery attempt or return the parcel to us, depending on its applicable procedures.

Customers are encouraged to provide an address where someone is available to receive the order.

  1. Cash on Delivery Orders

For Cash on Delivery (COD) orders, customers are required to pay the applicable order amount to the courier representative at the time of delivery.

Customers should ensure that they or an authorized person is available to receive and pay for the order.

  1. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information when placing an order.

If you need to change your delivery address, please contact our customer support team as soon as possible and before the order is dispatched.

Once an order has been dispatched, we may not be able to change the delivery address. Any additional charges or arrangements required due to an incorrect address may be the customer’s responsibility.

  1. Delayed or Lost Shipments

Although we work with reliable courier partners, delivery delays may occasionally occur due to circumstances beyond our control.

If your order appears to be significantly delayed, please contact our customer support team. We will coordinate with the relevant courier partner to investigate the shipment and provide you with an appropriate update.

  1. Damaged Packages

Customers are advised to check the package and product condition upon delivery.

If you receive a product that is damaged, defective, incorrect, or does not match your order, please contact us within 2 days of delivery in accordance with our Return & Refund Policy.

Where applicable, we may arrange a replacement or refund after reviewing the claim.

  1. Delivery During Special Circumstances

Delivery times may be affected during:

  • Eid and other public holidays
  • Major promotional campaigns
  • Severe weather
  • Natural disasters
  • Road closures
  • Courier service disruptions
  • Other circumstances beyond our reasonable control

We appreciate your patience in such circumstances.

  1. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact our customer support team:

Website: SehatCare.pk
Phone: 0300-6992409
Email: info@sehatcare.pk

Our customer support team will be happy to assist you with your shipping and delivery concerns.

Thank you for choosing SehatCare.pk. We appreciate your trust and are committed to providing you with a smooth and reliable shopping experience.