Privacy Policy
(Effective Date: September 9, 2026)
Welcome to SehatCare.pk. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how SehatCare.pk (“we,” “our,” or “us”) collects, uses, stores, and protects your information when you visit our website, place an order, or use our products and services.
By accessing or using SehatCare.pk, you agree to the practices described in this Privacy Policy.
- Information We Collect
We may collect different types of information depending on how you interact with our website.
Personal Information
When you create an account, place an order, contact us, or otherwise interact with our services, we may collect information such as:
- Full name
- Email address
- Phone number
- Delivery and billing address
- Account information
- Order and purchase history
- Payment and transaction-related information
- Information you voluntarily provide when contacting customer support
Health and Wellness Information
For certain health, wellness, or personal-care products, you may voluntarily provide information relevant to your purchase or inquiry. We only collect such information when it is necessary for providing the requested service or when you voluntarily provide it.
Please do not provide sensitive medical information unless it is specifically required for the service you are requesting.
Technical and Usage Information
When you visit SehatCare.pk, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website
- Website usage and interaction data
This information helps us understand how visitors use our website and improve its performance and functionality.
- How We Use Your Information
We may use the information we collect for the following purposes:
To Process and Fulfill Orders
- Process and confirm your orders
- Arrange delivery of purchased products
- Process payments and transactions
- Provide order confirmations and updates
- Handle returns, refunds, and exchanges
To Provide Customer Support
We may use your information to respond to inquiries, resolve complaints, provide assistance, and communicate with you regarding your account or orders.
To Improve Our Website and Services
We may analyze customer interactions and website usage to:
- Improve website functionality
- Enhance user experience
- Develop and improve our products and services
- Understand customer preferences
- Identify technical issues and improve website performance
Marketing and Communications
Where permitted by applicable law, we may use your contact information to send you information about new products, special offers, promotions, discounts, and other updates.
You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.
Security and Legal Compliance
We may use information to:
- Detect and prevent fraud or unauthorized activity
- Protect the security of our website and customers
- Enforce our terms and policies
- Comply with applicable laws, regulations, and legal processes
- How We Share Your Information
We respect your privacy and do not sell or rent your personal information to third parties.
However, we may share certain information with trusted third parties when necessary to provide our services.
Service Providers
We may share relevant information with service providers who assist us with:
- Payment processing
- Order fulfillment
- Courier and delivery services
- Website hosting and technical support
- Analytics and website performance
- Customer support
- Marketing and communication services
These service providers are expected to handle your information responsibly and only for the purposes for which it was provided.
Legal Requirements
We may disclose your information when required by law, regulation, court order, or government authority, or when disclosure is reasonably necessary to protect the rights, property, security, or safety of SehatCare.pk, our customers, or others.
- Payment Information
Payments made through SehatCare.pk may be processed through third-party payment providers. We may not directly store complete payment card information on our servers where payment processing is handled by an authorized third-party payment provider.
Payment information is subject to the privacy policies and security practices of the relevant payment service provider.
- Cookies and Tracking Technologies
SehatCare.pk may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Remember your preferences
- Keep products in your shopping cart
- Understand website usage
- Improve website functionality
- Analyze website traffic and performance
- Provide relevant marketing and advertising
You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.
- Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.
- Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our products and services
- Complete transactions
- Maintain business and transaction records
- Resolve disputes
- Prevent fraud and abuse
- Comply with applicable legal and regulatory requirements
When information is no longer required, we may securely delete or anonymize it.
- Your Privacy Rights
Depending on applicable law, you may have certain rights regarding your personal information, including:
Access
You may request information about the personal data we hold about you.
Correction
You may request that inaccurate or incomplete information be corrected.
Deletion
Where legally permitted, you may request deletion of your personal information.
Withdrawal of Consent
Where processing is based on your consent, you may withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Marketing Preferences
You may opt out of promotional emails or other marketing communications at any time.
To exercise any applicable privacy rights, please contact us using the details provided below.
- Third-Party Websites and Services
Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external resources.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those websites before providing them with your personal information.
- Children’s Privacy
SehatCare.pk is not intended to knowingly collect personal information directly from children without appropriate parental or guardian involvement.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, legal requirements, or privacy practices.
Any updates will be posted on this page, and the Effective Date at the top of the policy will be updated accordingly.
We encourage you to review this Privacy Policy periodically to remain informed about how we protect your information.
- Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:
Website: SehatCare.pk
Email: info@sehatcare.pk
We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.