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Return & Refund Policy

(Effective Date: September 9, 2026)

At SehatCare.pk, customer satisfaction and product quality are our priorities. We carefully process and dispatch every order to ensure that customers receive the products they ordered in good condition.

Our Return & Refund Policy is specifically applicable to products that are defective, damaged, faulty, or incorrectly delivered. Returns are not accepted for change of mind, personal preference, incorrect selection, or other reasons unrelated to a product defect or an error by SehatCare.pk.

By placing an order with SehatCare.pk, you acknowledge and agree to the terms of this Return & Refund Policy.

1. When Can a Product Be Returned?

A product may be eligible for return or replacement if:

  • The product is defective or faulty.
  • The product is damaged during delivery.
  • The product received is different from the product ordered due to an error by SehatCare.pk.
  • The product does not substantially match the description or specifications displayed on our website due to an error in fulfillment or product listing.
  • The issue is reported to SehatCare.pk within 2 days (48 hours) of delivery.

The customer must provide appropriate evidence of the defect, damage, or incorrect delivery so that our team can verify the claim.

2. Return Reasons Accepted

SehatCare.pk accepts return requests only for the following reasons:

Defective Product

The product does not function properly or has a manufacturing defect that prevents it from performing its intended purpose.

Damaged Product

The product arrives damaged, broken, cracked, leaking, or otherwise physically damaged during delivery.

Incorrect Product

The customer receives a product that is different from the product ordered because of an error by SehatCare.pk.

Incorrect Product Description

The product materially differs from the description or specifications provided on the SehatCare.pk website due to an error attributable to SehatCare.pk.

All return requests are subject to verification.

3. Return Reasons Not Accepted

We do not accept returns or exchanges for:

  • Change of mind.
  • Personal preference.
  • The product is no longer required.
  • Incorrect product, size, color, quantity, or variant selected by the customer.
  • Ordering the wrong product by mistake.
  • Customer dissatisfaction unrelated to a verified defect or fulfillment error.
  • Damage caused by misuse, negligence, improper handling, or improper storage after delivery.
  • Products returned after the 2-day return period, unless otherwise required by applicable law.

For health, hygiene, personal-care, and safety-sensitive products, returns may also be restricted once the product has been opened or used, except where the product itself is defective, damaged, or incorrectly supplied.

4. Return Request Period

All eligible return requests must be submitted within 2 days (48 hours) from the date of delivery.

Customers are strongly advised to inspect their order immediately after delivery and contact SehatCare.pk as soon as any defect, damage, or discrepancy is identified.

Requests submitted after the applicable return period may not be accepted.

5. How to Request a Return

To report a defective, damaged, faulty, or incorrectly delivered product, please contact our customer support team within 2 days of delivery.

Customers should provide:

  • Order number
  • Customer name
  • Contact number
  • Product name
  • Clear photograph of the shipping label
  • Clear photographs of the product and packaging
  • A short video demonstrating the defect or problem, where applicable
  • A brief explanation of the reason for the return

Providing clear photographs and videos helps us investigate and resolve the issue more quickly.

6. Return Verification

After receiving your complaint and supporting evidence, our customer support team will review the claim.

We may request additional photographs, videos, or other information where necessary to verify the reported issue.

Please do not return or ship any product without first receiving return instructions or authorization from SehatCare.pk.

7. Replacement of Defective or Damaged Products

If the claim is approved, SehatCare.pk may provide a replacement of the same product, subject to availability.

For approved defective, damaged, faulty, or incorrectly delivered products:

  • SehatCare.pk will arrange the replacement where applicable.
  • The replacement will normally be delivered through our courier partner.
  • The defective, damaged, or incorrectly delivered product may be collected at the time of replacement delivery.
  • The customer should keep the original product and packaging safely until the return process is completed.
  • The customer will not be charged return shipping costs for an approved claim caused by a defect, damage, or error attributable to SehatCare.pk.

8. If the Replacement Is Not Available

If the same product is unavailable, SehatCare.pk may, depending on the circumstances:

  • Offer a suitable alternative product with the customer’s agreement; or
  • Provide an eligible refund.

The available resolution will depend on the nature of the issue, product availability, and applicable circumstances.

9. Refund Policy

If an eligible return is approved and a replacement cannot reasonably be provided, SehatCare.pk may issue a refund for the eligible amount.

Refunds will be processed after the returned product has been received and, where applicable, inspected and the claim has been approved.

Refunds may be issued through:

  • The original payment method; or
  • Another appropriate payment method agreed upon with the customer.

The time required for a refund to appear in the customer’s account may vary depending on the payment provider, bank, or financial institution.

10. When a Refund or Return May Be Declined

A return or refund may be declined if:

  • The product is found to be functioning properly and no qualifying defect is identified.
  • The reported damage was caused by the customer after delivery.
  • The product was misused, improperly handled, or improperly stored.
  • The product is missing or materially altered from the condition in which it was delivered.
  • The claim is submitted after the applicable return period.
  • The customer cannot provide reasonable evidence of the reported issue where such evidence is necessary for verification.
  • The reason for the return is change of mind, personal preference, or an incorrect customer selection.
  • The product does not otherwise meet the requirements of this policy.

Any determination will remain subject to applicable consumer protection laws and regulations.

11. Return Shipping Charges

Approved Defective, Damaged, or Incorrect Products

Where the product is confirmed to be defective, damaged, faulty, or incorrectly delivered due to an error attributable to SehatCare.pk, SehatCare.pk will bear the applicable return shipping cost.

Other Return Requests

Since SehatCare.pk accepts returns only for qualifying defective, damaged, faulty, or incorrectly delivered products, return requests based on change of mind, personal preference, or customer ordering errors are generally not eligible for return.

12. Health, Hygiene, and Personal-Care Products

Because many products sold through SehatCare.pk are related to health, hygiene, personal care, and wellness, special care is required to protect product safety and quality.

Customers should carefully check the product name, description, specifications, size, quantity, and other information before placing an order.

Opened or used products may generally not be accepted for return unless the issue relates to a verified defect, damage, or incorrect delivery and the return can be safely handled in accordance with applicable requirements.

13. Order Cancellation

Customers may request cancellation before their order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible. If the customer receives a defective, damaged, faulty, or incorrect product, the matter will instead be handled under this Return & Refund Policy.

14. Original Packaging and Accessories

Where applicable, customers should retain the original packaging, accessories, manuals, tags, and other items supplied with the product until the return or replacement process has been completed.

For approved claims, the returned product should be securely packed to prevent additional damage during transportation.

15. Policy Changes

SehatCare.pk reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be published on this page, and the Effective Date will be updated accordingly.

Nothing in this policy is intended to exclude or restrict any rights that customers may have under applicable law.

16. Contact Us

For questions or to report a defective, damaged, faulty, or incorrectly delivered product, please contact us:

Website: SehatCare.pk
Phone: 0300-6992409
Email: info@sehatcare.pk

When contacting us regarding a return, please provide your order number and the relevant photographs or video evidence.

Our Commitment

At SehatCare.pk, we are committed to delivering products that meet the quality and specifications presented on our website. If you receive a product that is defective, damaged, faulty, or incorrectly delivered, please contact us within the specified period so that we can review the issue and provide an appropriate resolution in accordance with this policy.

Thank you for choosing SehatCare.pk.